Being Service Orientated

This article is authored by Nia Lloyd, Career Coach and Director of Career Voice, part of the Career Money Life Supplier Community.

You might be a nurse, teacher, aged care worker, a parent, childcare worker, HR professional or work in hospitality – but each of these industries require a certain type of someone. Where you give a lot of yourself and put yourself on the backburner to give your customer or client a wonderful experience. Being this type of person can sometimes mean it is hard to look after yourself instead of looking after everyone else.

With an extensive background in hospitality, I have had some amazing opportunities and the ability to work internationally and here in Australia! Experiences with customers have led to the best feelings – when I have truly exceeded their expectations. On the flip side, also the worst experiences and having to manage difficult, complex problems where the customer thinks they are always right. 

Working initially as a restaurant manager saw me working long hours, investing in employees and customers. Whilst I thrived off this type of environment, the burnout happened, and I found myself struggling with no time for anything but work and other people. Through it all I had lost what was important for myself personally and in my career. Taking a sideways step for me, into recruitment and HR meant I could find some balance. Initially I was still recruiting into hospitality – so an area I was confident in and loved. However, it made me really realise the balance needs to be there. This balance might not happen every day, but by slowly keeping a check on myself it is becoming a common practice. 

For me, one of the big areas was to stop saying “Yes”. Working in an industry where you may always have to say “Yes” or being the go-to person who always finds themselves saying “yes” can be draining. People came to me, with problems or requests as they knew I would say yes. I would take on workload above and beyond and loved doing it as really enjoyed helping others. Stopping the Yes is an extremely hard change to make as it is about changing people’s expectations of you, as well as of yourself. It is about realising you can say no (when it is not high priority for you) with a smile on your face, without apology and even offer solutions or alternatives. It is about managing your own expectations and other expectations. 

Whilst I still thrive on helping people, I have also realised the need to set boundaries and now understand that to be able to give the best I can to others, I also need to look after myself. This does mean saying no occasionally, and it does mean pointing people in other directions. But this means for myself, personally, I can focus on what is important and do those things well! 

Working in a ‘service’ profession can be draining – taking on other people’s requests, expectations and making them the sole focus of your day. So, when it comes time to thinking about yourself, your aspirations, goals and what you want, it is infinitely harder.  Putting yourself at the centre, and yourself as the focus can be tricky, but below is a great five-minute activity that might help you get on track! 

Create your own, simple, self-care

STEP 1:

Write down the following headings:

  • Self
  • Work/professional
  • Environment
  • Relationships
  • Technology

STEP 2:

Under each heading write what you are doing right now for yourself in these areas.

STEP 3:

  • In a different coloured pen write one thing under each heading you could do and would enjoy doing for yourself.

STEP 4:

  • Pick two of these to implement immediately – NO EXCUSES!

Some ideas to get you going could be:

Self: Get at least 8 hours sleep a night, plan your favourite dinner to cook

Work/professional: Get off your chair and walk around every 15 minutes, join a peer group

Environment: De-clutter your desk, wardrobe, or bedroom once a week

Relationships: Have a regular date night with your partner, call a good friend you have not spoken to in a while

Technology: Don’t check emails at night, no devices in bedroom

Give yourself the willpower to shut down and shut off! And remember, you don’t have to say Yes to everybody.

BIO: Nia is a qualified career development practitioner with over 12 years’ experience in HR and Recruitment both in Australia and overseas. Passionate about helping people, offering practical guidance and assistance to realise where you would like to be and strategies in getting there. If you need some clarity on your career, get in touch for a free 15-minute discovery call – sign in to your Career Money Life account here. Nia is one of our amazing providers who are offering their services via the Career Money Life platform.

To help organisations and employees in this challenging time, Career Money Life is currently offering free access to their careers experience platform. Using the platform, your people are able to completely customise their stand-down or transition experience. They can choose from hundreds of different suppliers and services, and redeem any benefits funds at their convenience. Complete our online form to request free access to our platform.

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